Privacy Policy

A legal disclaimer

Better Health Group Effective Date: [5/30/2025]

At Better Health Group, we are committed to protecting the privacy of our customers and visitors to our website and physical location. This Privacy Policy explains how we collect, use, disclose, and protect your personal information, as well as your rights regarding that information, in compliance with California law.

1. Information We Collect

We may collect various types of personal information from you, depending on how you interact with us. This may include:

Identifiers: Name, alias, postal address, unique personal identifier, online identifier, Internet Protocol (IP) address, email address, account name, driver's license number, state identification card number, or other similar identifiers.
Customer Records Information: Name, signature, physical characteristics or description, address, telephone number, payment information (e.g., credit card number), employment, employment history, bank account number, or other financial information.
Commercial Information: Records of products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. This includes details of cannabis strains, brands, purchase frequency, and how you purchase (in-store, online, mobile).
Biometric Information: Imagery of your face (from surveillance footage, particularly in retail sales areas for identification purposes as required by law).
Internet or Other Similar Network Activity: Browse history, search history, and information regarding your interaction with our website, application, or advertisement.
Geolocation Data: Physical location or movements (e.g., if you use our delivery services or enable location services on your device when using our app/website).
Sensory Data: Electronic, visual, or similar information (e.g., surveillance footage, audio recordings if present and clearly indicated).
Professional or Employment-Related Information: For employees or business partners.
Inferences Drawn from Other Personal Information: For example, profiles reflecting your preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.
Medical Information (for Medical Cannabis Patients): If you are a qualified medical cannabis patient, we may collect information related to your medical cannabis recommendation or county-issued medical marijuana identification card, as required by law to verify your eligibility for medical cannabis purchases and associated benefits (e.g., tax exemptions, higher purchase limits). This may include medical record numbers, patient contact information, diagnosis codes, and other personal information used to verify identity.

2. How We Collect Your Information

We collect information from:

Directly from you: When you create an account, make a purchase, sign up for our mailing list, participate in surveys, or communicate with us.
Automatically as you navigate the site: Through cookies, web beacons, and other tracking technologies.
From third-party sources: For example, payment processors or identity verification services.
Through in-store surveillance: As required by California cannabis regulations for security and compliance.

3. How We Use Your Information

We may use your personal information for the following business and commercial purposes:

To provide our products and services: Process transactions, fulfill orders, manage your account, and provide customer support.
To comply with legal and regulatory obligations: This includes but is not limited to:
- Age and Identity Verification: To ensure compliance with minimum age requirements for cannabis purchases (21+ for adult-use, valid recommendation for medical patients). This often involves scanning your ID.
- Track-and-Trace System: Recording all commercial cannabis activity in the state's seed-to-sale track-and-trace system (e.g., receipt, rejection, manufacturing, sales, and destruction of cannabis products) as required by the Department of Cannabis Control (DCC).
- Record Keeping: Maintaining records of all commercial cannabis activity for a minimum of seven years, including transaction details, inventory, and delivery receipts.
- Security and Surveillance: Operating and maintaining digital video surveillance systems with specific resolution and retention requirements (minimum 90 days), and access control systems for limited-access areas.
- Reporting: Providing information to state and local regulatory bodies as required by law.
To improve our services: Understand customer preferences, personalize your experience, and develop new products and services.
For marketing and promotions: Send you updates, special offers, and information about our products and services (with your consent where required).
For security purposes: Detect and prevent fraud, unauthorized access, and other illegal activities.
For internal operations: Auditing, data analysis, and troubleshooting.

4. How We Share Your Information

We may share your personal information with:

Government Agencies and Regulators: As required by California law, including the Department of Cannabis Control (DCC) and law enforcement, for compliance, reporting, and investigations. This includes data shared through the track-and-trace system.
Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, website hosting, data analysis, marketing, and security services. These service providers are contractually obligated to protect your information and use it only for the purposes for which we disclose it to them.
Legal and Safety Disclosures: If required by law, court order, or governmental regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

California Business and Professions Code § 26161.5 prohibits licensed cannabis companies from disclosing "personal information" to third parties except for reasons necessary to make the transaction (such as payment information) or if the consumer has consented to the disclosure. We adhere to this provision.

We do not sell your personal information.

5. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), grants you specific rights regarding your personal information. These rights include:

Right to Know: You have the right to request that we disclose to you the categories and specific pieces of personal information we have collected about you, the categories of sources from which the personal information is collected, the business or commercial purpose for collecting or selling personal information, and the categories of third parties with whom we share personal information.
Right to Delete: You have the right to request the deletion of your personal information that we have collected, subject to certain exceptions (e.g., when retaining the information is necessary to comply with a legal obligation, complete a transaction, or for security purposes as mandated by cannabis regulations).
Right to Opt-Out of Sale/Sharing: While we do not sell your personal information, you have the right to direct us not to sell or share your personal information.
Right to Correct: You have the right to request the correction of inaccurate personal information we maintain about you.
Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to direct us to limit the use and disclosure of your sensitive personal information (e.g., medical information, driver's license number) to only that which is necessary to provide the goods or services you requested.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

How to Exercise Your Rights:

To exercise your rights, please submit a verifiable consumer request to us by:

Emailing us at: BetterHealthGroup@gmail.com
Calling us at: 707.643.3767
Visiting us at: 3611 Sonoma Blvd., Vallejo, CA 94590 (for in-person requests, please call ahead to ensure staff are available to assist you).

We will respond to your request within 45 days. We may require you to provide specific information to verify your identity before processing your request.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

Physical Security: Secure storage of cannabis goods and records, access control systems for limited-access areas, and comprehensive surveillance systems as required by the DCC.
Technical Security: Encryption, firewalls, and secure software solutions for data management, especially for medical patient data, where applicable.
Administrative Safeguards: Employee training on privacy and security protocols, documented policies and procedures, and regular risk assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. This includes, but is not limited to, retaining commercial cannabis activity records for a minimum of seven years and surveillance footage for a minimum of 90 days, as mandated by California regulations.

8. Children's Privacy

Our services are not intended for individuals under the age of 21 (or 18 for qualified medical cannabis patients with a physician's recommendation), and we do not knowingly collect personal information from individuals under these ages. If we become aware that we have collected personal information from a minor without appropriate consent, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website with a new "Effective Date." We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at:

Better Health Group

3611 Sonoma Blvd., Vallejo, CA 94590

707.643.3767

BetterHealthGroup@gmail.com